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Apology For Shipment In Excess Of Order
Please accept our apology for having shipped merchandise in excess of your purchase order.
We have made an adjustment in your account to reflect this error and have arranged for (delivery service) to pick up the excess merchandise on the ________ day of __________ 20 __.
We are sorry for the inconvenience this has caused you and are most appreciative of your cooperation and understanding in this matter.
Thank you for your recent order.
[Your Phone Number]