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Ordered Product Not In Stock For Several Weeks

[Company Letterhead]

[Date]

[Mr/Mrs/Ms/Dr] [First Name] [Last Name]

[Title]

[Company]

[Address]

[City] [State] [Zip]

Dear [Mr/Mrs/Ms/Dr] [Last Name]:

We have been notified that (Product) ordered on our Purchase Order No. (--) dated MM/DD/YY is not in stock and has been back ordered. I understand that we will not receive the shipment for another (--) weeks.

Unfortunately, we have an immediate need for (Product). Please cancel the order as we will purchase it through another vendor.

Please reflect the appropriate credit of $------ on our next bill. When we receive the remaining order in a week, we will remit a payment for the new balance of $------.

Thank you for informing us about the back order in a timely manner.

Sincerely,

[Your Name]

[Your Title]

[Your Phone Number]