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Notice Of Inadvertently Shipping Goods In Excess Of Order
Mr/Mrs/Ms/Dr [First Name] [Last Name]
Dear Mr/Mrs/Ms/Dr [Last Name]:
Please accept our apology for inadvertently shipping merchandise in excess of your purchase order.
We have made a proper adjustment in your account to reflect this error and have arranged for [delivery service] to pick up the excess merchandise on [date].
We are sorry for the inconvenience this has caused you and are most appreciative of your cooperation and understanding in this matter.
Thank you for your recent order.
Your Name and Signature
Your Position / Title